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Soft Skills, 15 Simple Skills to Master in Business

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Soft skills are attracting increasing interest from companies


In order to get hired and then perform well at work, technical skills alone are no longer enough. Employees and managers must develop non-professional qualities such as creativity or empathy. “Unlike technical skills, behavioral skills cannot be delegated to robots.” Jérôme Hoarat, co-author with Fabrice Mollion and Julien Bourret of Réflexe Soft Skills (Dunod 2014), brings good news for those who fear shifting jobs to robots. Behavioral skills, or anything that distinguishes a human from a robot, has become central to recruiters’ searches.

Jerome Hoaru It states: “The world of work has evolved, particularly with botsAnd automation and artificial intelligence, they force us to rely on human capital, and therefore soft skills. ” The Soft skills They are literally “soft skills,” which the book’s authors prefer to call “behavioral, presentational, and human skills.” Self-confidence, creativity, emotional intelligence… In short, it’s all these personal qualities that turn the average employee into an effective, fun and engaging collaborator for the rest of the team.

The three authors launched the agency CreapreZent, which accompanies employees and business leaders to develop and then consolidate on a daily basis those interpersonal skills that are not necessarily learned when one learns to count. Jerome Hoareau explains: “Everyone has all possible seeds, but they are watered more or less depending on the social, family and economic context. So we suggest developing and improving some of these behavioral skills by making people understand that everyone has the option to change.”

How do you gain self-confidence, for example? “With a strategy of small steps,” he points out Julien BourrettHe is the co-author of Soft Skills Reflex and a professional wellness coach. Basic behavioral skills are learned throughout life in a slow process, which Julien Poiret compares to athletic training. I use meditation, visualization, and positive thinking techniques to manage stress and develop focus. »

For the authors, soft skills are incidental, each having an effect on the other. It is impossible to create a rating in the strict sense of the word. The proposed list below is taken from the two lists proposed separately by Jérôme Hoarat and Julien Bourret, as well as from a compilation of World Economic Forum soft skills in 2020.

1. Problem solving
According to Jérôme Hoarau, in the context of change, employees must be solution-oriented. They must be able to improve the situation.” The World Economic Forum talks about solving complex problems. For his part, Julien Bourret spoke about “decision making”: “With which decision do we feel most comfortable? If we make a decision, it will be much easier to implement the project, to take people with us. »

2. Confidence
“Self-confidence and adaptability, as well as trust in others and confidence in the future,” sums up Jerome Hoarau. For Julien Poiret, it is essential that a manager can trust his teams to play. “People will then feel recognized, valued,” he adds.

3. Emotional intelligence
The familiar term, emotional intelligence or the management of emotions, is the fact that “starting from the assumption that it is possible to step back and identify one’s own emotions and those of others in order not to suffer from them,” explains Julien Poiret.

4. Empathy
Closely related to the previous skill, empathy is the fact of “understanding the truth of the other”, for Jérôme Hoarau and Julien Bouret.

5. Communication
To get the message you want to get across, you need to be “precise, concise, and clear,” according to Jerome Hoarao.

6. Time management
The problem of our time, our time. “We run so much, it’s hard to be organized,” said Julien Poiret. According to him, “It is not up to our management, we have to manage time. To do this, he suggests “not to multiply tasks, not to interfere with daily life, and to identify items that waste time.” In mind, the mobile phone on which we spend more and more time.

7. Stress management
Julien Poiret insists: “No pressure is good, unless it is occasional.” “It’s not normal to be chronically stressed. It takes energy, so it’s tiring. Then the brain has more difficulty making decisions. Then it becomes more difficult to work, to be creative, to be confident,” said the coach.

8. Creativity
“Above all, it is about creating connections between things, ideas and people,” says Jerome Hoarau. This allows innovations to emerge.”

9. Entrepreneurship
For Jérôme Hoareau, entrepreneurship will be at the top of his list. “Because it involves being proactive and bold. Being in a positive dynamic and being solution-oriented rather than complaining.”

10. Audacity
“It’s about being able to be daring, according to Julien Poiret. Daring is really about trying something new and proposing new ideas.”

11. Motivation
“Both to find motivation, but also to give motivation,” says Julien Poiret. He continues: You have to “train yourself to give meaning to what you’re doing.” Like when you lose the desire to run, but in the end you go because you can see more, you know it will energize you, that it is good for your health, and it is important to watch its weight … “Motivate yourself, so it must” give meaning beyond the task at hand. you have to do it. »

12. Vision, perception
For Jérôme Hoareau, vision is “the ability to see the path to the goal.” “There is an idea to zoom in and out to see the whole, but also the private,” he continues. Julien Bourret, for his part, offers ways to visualize events and train his brain to perceive things. Imagine the meeting, the attendees, and their speech by letting go of doubts and fears. »

13. Attendance
“We spend a lot of time lost in our thoughts, which is important sometimes, but you have to know how to be present, both physically and mentally,” says Julien Poiret.

14. A sense of collectivism
Jerome Hoaru uses an African proverb to sum up the idea: “Alone we go faster, but together we go further.”

15. Curiosity
“It allows you both to learn new things, but also to learn from others and from oneself,” says Jerome Hoarau who also wanted to include in his list Learning to Learn.


* Soft Skills Reflection, Skills for Tomorrow’s Leaders, Fabrice Mollion, Julien Bourret and Jérôme Hoareau, Ed Donaud, 2014

<<< Read also: Empathy is the most important leadership skill according to research >>>

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